Crystal offers a range of service and maintenance contracts designed to keep your control system in top condition

System expansion is exceptionally easy with Crystal's Service System Change ("SSC") process available under Tier 1 Platinum and Gold plans. System adds, moves, and changes are quickly addressed without added costs. A single-page fax or email authorizes Crystal to update your system. No cumbersome order processing is necessary; reducing your administrative burden.

Crystal's service plan delivers real benefits:

The reliability you have enjoyed with your Crystal system is assured with coordinated updates to your system including feature enhancements, core system and device-specific updates. Regular system backups and remote archiving protect your system in the unlikely event of facility-wide or control system failure.

Responsive

Round-the-clock engineering support delivers peace-of-mind service for your operations. Your service agreement also provides you with next-day delivery of M&C hardware should a system component fail.

Flexible

System adds, moves, and changes can be quickly addressed without added costs. A single-page fax or email authorizes Crystal to update your system. No cumbersome order processing is necessary; reducing your administrative burden.

Expandable

Effective M&C must be maintained such that it accurately represents your system layout even in today’s fast-paced environment. Your service agreement allows significant system expansion and cost-free limited access to Crystal entire library of hardware support.

Efficient

Help is only a phone-call or email away: Crystal’s dedicated Customer Support Department assures your M&C needs are addressed timely and with minimal disruption to your ongoing activities.

Crystal offers the following support options designed to meet every need:

• Tier 1: Crystal provides top-of-the line support to provide remote assistance for all M&C-related issues.

Under this level of service, Crystal's Platinum and Gold contracts offer round-the-clock support and system expansion features described in the right column.  Silver-level of support fills the gap for those who do not need round-the-clock or system expansion.

• Tier 2: Crystal provides second-tier support solutions.

This is maintained for customers who need round-the-clock support but generally maintain the system with internal assets.  Adds, moves, and changes are fulfilled by the customer under these plans as are device-communication troubleshooting (one of the most common of service-related issues).